Delivering world class services has never been more critical as businesses continue to be disrupted with new technologies and competition. The rise of AI, Bots and multi-channel promises to overhaul the way we interact with customers and completely transform customer service. Yet how do you look through the hype to build your business and ramp up your strategies around the change?

Meet with 200+ European leaders of customer service, contact centres and customer experience looking to connect, share ideas and challenges and invest in the solutions that will shape the future of their customer service strategies!

Who attends:

COOs, CCOs, CTOs and Directors/Heads/VPs with functions in:

  • Customer Contact/Contact Centre/Call Centre
  • Customer Experience/ Engagement
  • Customer Operations
  • Customer Service
  • Customer Innovation
  • Customer Support/Care
  • Customer Experience Technology
  • Service Delivery/Design
  • Digital Customer Service

United Kingdom

Rest of Europe

North America

Rest of the World

Presidents/VPs

Other senior positions

C-Suite

Directors/Heads

Their investment priorities:

  • Full Contact Centre Solution
  • Cloud services
  • CRM
  • BPO
  • Telephony/IVR/Speech Technology
  • Intelligent Automation & Chatbot
  • Customer Experience & Engagement solutions
  • Customer Feedback (VOC)
  • Call recording
  • Speech analytics

A selection of the attendee line-up

2018 List of Attendees

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